Privacy Policy

Your privacy and data protection are our top priorities

Last updated: December 2024

1. Introduction

ORG LOTUS ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thelotusgroup.shop, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Company information and job title
  • Project requirements and business information
  • Payment and billing information
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website and search terms used
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our IT services
  • Responding to your inquiries and customer support requests
  • Processing payments and managing billing
  • Sending project updates and service communications
  • Marketing our services (with your consent)
  • Analyzing website usage and improving user experience
  • Complying with legal obligations
  • Protecting against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Email marketing and communications
  • Website analytics and hosting
  • Cloud storage and backup services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

5.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Used for targeted advertising (with consent)

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure data storage and backup systems
  • Access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

  • Client project data: Retained for the duration of the project plus 3 years
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics: Anonymized after 26 months
  • Legal and compliance records: As required by applicable laws

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to the processing of your personal information
  • Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@thelotusgroup.shop

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of India. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications for material changes
  • Updating the "Last updated" date at the top of this policy

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Pune, Maharashtra.

15. Compliance

We are committed to compliance with applicable data protection laws, including:

  • Information Technology Act, 2000 (India)
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Personal Data Protection Bill (when enacted)