Terms & Conditions

Last updated: December 2024

1. Agreement to Terms

By accessing and using the website www.thelotusgroup.shop and services provided by ORG LOTUS, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Definitions

• "Company" refers to ORG LOTUS
• "Services" refers to all IT services, consulting, and solutions provided
• "Client" refers to individuals or organizations using our services
• "Website" refers to www.thelotusgroup.shop
• "Content" refers to all text, images, code, and materials on our website

3. Use License

3.1 Website License

Permission is granted to temporarily download one copy of the materials on ORG LOTUS's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials
• use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• attempt to decompile or reverse engineer any software contained on the website
• remove any copyright or other proprietary notations from the materials

3.2 Service License

Upon full payment, clients receive appropriate licenses to use delivered software and solutions as specified in individual service agreements.

4. Service Terms

4.1 Service Agreement

All services are provided under separate service agreements that specify:

• Scope of work and deliverables
• Timeline and milestones
• Payment terms and schedule
• Intellectual property ownership
• Support and maintenance terms

4.2 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Timely payment as per agreed terms
• Providing necessary access and resources
• Reviewing and approving deliverables in a timely manner
• Maintaining confidentiality of login credentials

5. Payment Terms

5.1 Payment Schedule

Unless otherwise specified in the service agreement:

• 30% advance payment upon project commencement
• 40% payment upon development completion
• 30% final payment upon project delivery

5.2 Late Payments

Late payments may result in:

• Suspension of work until payment is received
• Additional charges as specified in the service agreement
• Termination of services for payments overdue by more than 30 days

6. Intellectual Property

6.1 Client-Specific Work

Upon full payment, clients own the intellectual property rights to custom-developed solutions, subject to:

• ORG LOTUS retaining rights to general methodologies and know-how
• Third-party software licenses remaining with their respective owners
• Source code access as specified in individual agreements

6.2 Company Property

ORG LOTUS retains all rights to:

• Proprietary frameworks and tools
• General business processes and methodologies
• Pre-existing intellectual property
• Website content and materials

7. Confidentiality

Both parties agree to maintain confidentiality of:

• Proprietary business information
• Technical specifications and requirements
• Financial information and pricing
• Customer data and personal information

8. Warranties and Disclaimers

8.1 Service Warranty

ORG LOTUS warrants that services will be performed with professional skill and care. We provide:

• 90-day warranty on custom software development
• 30-day warranty on website development
• Bug fixes for issues identified within warranty period

8.2 Disclaimers

Except as expressly stated, all services are provided "as is" without warranty of any kind, either express or implied, including but not limited to:

• Compatibility with all third-party systems
• Uninterrupted or error-free operation
• Specific performance metrics or results

9. Limitation of Liability

ORG LOTUS's liability is limited to:

• Direct damages only, excluding indirect or consequential damages
• Maximum liability not exceeding the total amount paid for services
• No liability for business interruption or lost profits
• No liability for third-party actions or data breaches beyond our control

10. Indemnification

Clients agree to indemnify ORG LOTUS against claims arising from:

• Misuse of delivered solutions
• Violation of third-party rights
• Inaccurate information provided by the client
• Client's failure to comply with applicable laws

11. Termination

11.1 Termination by Client

Clients may terminate services with:

• 30 days written notice
• Payment of all outstanding amounts
• Acceptance of work completed to date

11.2 Termination by Company

ORG LOTUS may terminate services for:

• Non-payment beyond 30 days
• Material breach of terms
• Client conduct that interferes with service delivery

12. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including:

• Natural disasters and acts of God
• Government actions and regulations
• Internet service provider failures
• Global pandemics or health emergencies

13. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any disputes shall be resolved through:

• Negotiation and mediation as the first step
• Arbitration if mediation fails
• Courts in Pune, Maharashtra as the final jurisdiction

14. Modification of Terms

ORG LOTUS may revise these terms at any time by:

• Updating this page with new terms
• Notifying existing clients of material changes
• Providing 30 days notice for significant modifications

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

For questions about these terms, please contact us:

• Email: legal@thelotusgroup.shop
• Phone: +91 83025 75328
• Address: Gat No 427, H.No.02, ORG LOTUS, In Front of Jagdamba Hotel, Charholi Budruk, Taluka Haveli, Pimpri Chinchwad, Pune, Maharashtra, 412105

17. Acceptance

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.