Refund & Cancellation Policy - ORG LOTUS

Last updated: December 2024

1. Overview

At ORG LOTUS, we strive to deliver exceptional IT services that meet and exceed your expectations. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services. We are committed to fair and transparent practices that protect both our clients and our business interests.

2. Service Categories

Our refund policy varies based on the type of service provided:

Custom Software Development: Bespoke applications and systems
Website Development: Custom websites and web applications
IT Consulting: Advisory and strategic consulting services
Maintenance & Support: Ongoing technical support services
Cloud Services: Hosting and cloud infrastructure management
Training Services: Technical training and workshops

3. Refund Eligibility

3.1 Eligible Scenarios

Refunds may be considered in the following circumstances:

Failure to deliver agreed-upon functionality as specified in the project scope
Service delivery delays exceeding 60 days beyond agreed timeline without valid reason
Technical issues that cannot be resolved within the warranty period
Project cancellation by client within the specified cancellation window
Breach of service level agreements by ORG LOTUS

3.2 Non-Eligible Scenarios

Refunds will not be provided in the following cases:

Change in client requirements after project commencement
Client's failure to provide necessary information or resources
Cancellation due to client's budget constraints or business changes
Requests made after project completion and final delivery
Services already delivered and accepted by the client
Third-party software licensing costs

4. Refund Timelines

4.1 Development Services

Before project start: 100% refund of advance payment
Within 7 days of project start: 90% refund of advance payment
Within 15 days of project start: 75% refund of advance payment
After 15 days: Refund based on work completed assessment

4.2 Consulting Services

Before service delivery: 100% refund
Within 24 hours of first session: 90% refund
After first session: Pro-rated refund for unused sessions

4.3 Training Services

Before training starts: 100% refund
Within first day of training: 80% refund
After completion: No refund available

5. Cancellation Policy

5.1 Client-Initiated Cancellation

Clients may cancel services under the following conditions:

Written notice must be provided via email to projects@thelotusgroup.shop
Cancellation effective date will be determined based on project stage
All work completed up to cancellation date must be paid for
Refund calculations based on the timelines specified above

5.2 Company-Initiated Cancellation

ORG LOTUS may cancel services in the following situations:

Non-payment of invoices beyond 30 days
Client breach of contract terms
Inability to deliver due to technical or legal constraints
Force majeure events preventing service delivery

6. Refund Process

6.1 Request Procedure

To request a refund, clients must:

Submit a written refund request to refunds@thelotusgroup.shop
Include project details, invoice numbers, and reason for refund
Provide supporting documentation if applicable
Allow up to 10 business days for refund review

6.2 Review Process

Our refund review process includes:

Assessment of work completed and delivered
Review of project timeline and milestones
Evaluation of client compliance with project requirements
Consultation with project team and stakeholders

6.3 Refund Methods

Approved refunds will be processed via:

Bank transfer to the original payment account
Processing time: 7-15 business days
Refund amount excludes transaction fees and third-party costs
Credit notes for future services (if mutually agreed)

7. Partial Refunds

In cases where work has been partially completed, refunds will be calculated based on:

Percentage of project milestones completed
Value of deliverables provided and accepted
Time and resources invested in the project
Reusability of work for client's future projects

8. Warranty and Support Refunds

8.1 Warranty Period

Our warranty coverage includes:

Software Development: 90 days from delivery
Website Development: 30 days from go-live
Bug fixes: Free during warranty period
Performance issues: Resolution or partial refund

8.2 Support Service Refunds

For ongoing support services:

Monthly plans: Pro-rated refund for unused period
Annual plans: Refund for unused months minus 10% administrative fee
24-hour notice required for cancellation

9. Disputes and Resolution

9.1 Dispute Process

If you disagree with our refund decision:

Contact our senior management at management@thelotusgroup.shop
Provide detailed explanation of your concerns
Allow 5 business days for management review
Participate in good faith discussion to resolve the matter

9.2 Escalation

If internal resolution is not achieved:

Mediation through mutually agreed third party
Arbitration as per Terms and Conditions
Legal proceedings as last resort

10. Special Circumstances

10.1 Force Majeure

In case of events beyond our control:

Project timeline extensions without penalty
Option to pause project and resume later
Full refund if project cannot be resumed within 90 days

10.2 Client Emergency Situations

We understand that businesses face unexpected challenges:

Flexible payment arrangements may be available
Project scope modifications to fit revised budgets
Consideration of special refund requests on case-by-case basis

11. Third-Party Services

For services involving third-party components:

Domain registrations and SSL certificates are non-refundable
Third-party software licenses follow vendor policies
Hosting services have separate refund terms
Payment gateway fees are non-refundable

12. Modifications to Policy

This policy may be updated to reflect:

Changes in service offerings
Legal and regulatory requirements
Industry best practices
Client feedback and suggestions

Clients will be notified of significant policy changes via email and website updates.

13. Contact Information

For refund requests or policy questions:

Refund Requests: refunds@thelotusgroup.shop
General Inquiries: contact@thelotusgroup.shop
Phone: +91 83025 75328
Address: Gat No 427, H.No.02, ORG LOTUS, In Front of Jagdamba Hotel, Charholi Budruk, Taluka Haveli, Pimpri Chinchwad, Pune, Maharashtra, 412105

14. Commitment

ORG LOTUS is committed to:

Fair and transparent refund practices
Timely processing of legitimate refund requests
Clear communication throughout the refund process
Continuous improvement of our services and policies
Client satisfaction and long-term relationships

This policy is designed to be fair to both our clients and our business. We encourage open communication and will work with you to find mutually satisfactory solutions whenever possible.